Code of Banking Practice

The New Zealand Bankers' Association publishes the Code of Banking Practice (PDF 724KB), which sets out the standards of good banking practice when dealing with customers. As a member of the Association, The National Bank has committed to support the standards set out in the code.

You'll need Adobe Acrobat Reader to read the PDF version. If you don't have it, don't worry - it's free. Just follow this link to the Adobe site to download a copy.