Contact Us

You can:

• E-mail us your enquiry or your feedback about this site or our Online Banking service
• Visit your nearest branch
• Call 0800 18 18 18 for general assistance or freephone the specific service you need, 24 hours 365 days
• If you want to change personal or account details (e.g. your address or automatic payments) the forms are under Application Forms
• Home buyers – you can contact a Mobile Mortgage Manager in your area
• If you’re under financial pressure and need help with budgeting or managing your finances, contact our Customer Connect Team on 0800 108 818 or visit your nearest branch
• Contact us if you have lost your credit card or had it stolen, or would like to dispute a transaction on your credit card
• Check the steps we have in place for resolving problems and handling your complaints.

If you’re planning to move to New Zealand soon and want to apply for a National Bank account before you leave, an e-mail will get the ball rolling.