Touchtone Phone Banking

The Bank is always open 24 hours, 365 days of the year. You can call from any touchtone phone anywhere in New Zealand and also overseas to:

• Check account balances
• Pay bills
• Transfer funds between accounts
• Get information on past transactions
• Order statements, chequebooks and deposit books
• Set up, amend and delete automatic payments.

You can call from your home or office, or even a phone box or mobile phone while you’re travelling. You can also call from overseas. (As you’ll see if you check out Planning a trip).

For a demonstration

For a free trial, use the demonstration customer number - no actual transactions will take place. (If you have to log off, why not print this page so you'll have the numbers handy).

• DIAL 0800 28 28 28
• Enter demonstration customer number70108009 and press #
• Enter  the three specific digits of the demonstration PIN that are requested.  The demonstration PIN is 13579

What you need

To use Touchtone Phone Banking, you need your customer number, which is printed on your Thoroughbred Card or Cashpoint Card.
You will also need a 5-digit personal identification number (PIN). You select this PIN when you first call to register for Touchtone Phone Banking.

The touchtone number to call in New Zealand

0800 28 28 28.

The touchtone number to call from overseas

+64 4 499 0949.

You can call from overseas, so long as you're calling from a touchtone phone. You will have to meet the cost of the international call.

To register for Touchtone Phone Banking simply call 0800 28 28 28.

Applicants must be 13 years of age or older to register for this service.